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    Client Service Associate - London, United Kingdom - capital

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    Description
    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We're seeking a German-speaking Client Service Associate to join our team and help spread our message.

    Key responsibilities:

  • Support our clients at all levels
  • Answer any questions about how the service works and resolve clients' issues promptly via live chat, emails, and calls
  • Assist clients with the KYC procedure
  • Provide a tour around the trading platform
  • Build client trust and satisfaction through professional support and training
  • Be keenly aware of the competitive landscape and understand financial markets
  • Collect clients' feedback and analyze how clients' experience can be improved
  • Keep open communication between the departments to resolve any issues
  • Requirements:

  • Proficiency in German & English
  • Advanced interpersonal and communication skills
  • Ability to listen to clients' and your team's needs and find solutions
  • Willingness to work flexible shifts from Monday to Friday 7:00 AM - 4:00 PM or 11:00 AM - 8:00 PM
  • Excellent communication skills, both verbal and written.
  • What we offer:

  • 25 days annual leave
  • Private Medical Insurance for you and your family after probation
  • Death In Service
  • EAP
  • Season Ticket Loan after probation
  • Cycle to Work after probation
  • Global Exposure
  • Be a key player at the forefront of the digital assets movement, propelling your career to new heightsJoin a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.


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