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    Customer Services Representative - London, United Kingdom - Welocalize, Inc

    Welocalize, Inc
    Welocalize, Inc London, United Kingdom

    1 week ago

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    Description
    Customer Success Representative page is loaded Customer Success Representative

    Apply locations Home Office (London) time type Full time posted on Posted Yesterday job requisition id R If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password.

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    The Business Development Representative (BDR) will work globally with production, marketing, operations management, and leadership to support existing business and acquire new business in the target territory - legal, life sciences, or localization.

    This individual will first be the primary support person for existing Business Development Directors (BDD) and will additionally have the added responsibility to grow their own book of business.

    This individual is an important team member, contributing to the overall customer experience through a customer-centric sales methodology.

    Transactional responsibility and oversight for key customer accounts, working closely with existing BDD team to ensure best in class customer care.

    Driver of customer satisfaction scoring at account level for legal and FSI customers.
    Research and identify new business opportunities and support BDDs with data analysis.
    Assist building and participate in presentations to senior managers and decision makers.
    Develop, execute, and maintain key account plans and reporting

    Work within and maintain customer data in Salesforce including but not limited to sales forecasts, plans, activities, opportunities, pipelines, and related data.

    Work in a global team defining the underlying value proposition and service offerings for existing clients and new client targets.

    In conjunction with your manager, help to generate a higher return on our sales and marketing efforts to produce a larger volume of target clients.

    In conjunction with your manager and global team, move opportunities along the sales process to help achieve closed sales above budget (up to and including closing).

    Take responsibility and accountability for designated clients, territories, verticals, horizontals, service offerings and projects.
    Minimum 3 years of business-to-business sales experience in professional services or technology solutions.
    Experience with lead generation, key account targeting, qualifying, and closing new business including new and existing accounts.
    5 years of enterprise-level sales experience in the localization, financial, or legal verticals.
    ~ Demonstrated competence in working independently to structure, negotiate, and close accounts with leading companies, particularly in the technology, manufacturing, consumer, life sciences, or legal, and finance industries.
    ~ strong bias towards data-based decision making, and comfort with financial and operational analysis.
    ~ demonstrated success getting buy-in for innovative and bold projects.
    ~ Bachelor's degree (B.A.) or equivalent work experience.

    founded in 1997, offers innovative translation and localization solutions helping global brands to grow and reach audiences around the world in more than 157 languages.

    Our solutions include global localization management, translation, supply chain management, people sourcing, language services and automation tools including MT, testing and staffing solutions and enterprise translation management technologies.

    With over 600 employees worldwide, Welocalize maintains offices in the United States, United Kingdom, Italy, Germany, Ireland, Romania, Japan and China.

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