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    Technical Support Specialist - United Kingdom - Tribe Payments Limited

    Tribe Payments Limited
    Tribe Payments Limited United Kingdom

    6 days ago

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    Description

    Tribe Payments is looking to continue its rapid expansion in the payments market. Tribe is a group of people that have come together with a singular purpose of making the world of payments simple and accessible. Join our ever-growing Tribe Payments team as a Technical Support Specialist and help us change how this market perceives payments.

    What you would do

    • Address support tickets from various teams, providing timely technical assistance
    • Act as the main point of contact for internal clients, resolving technical inquiries and issues
    • Collaborate with the development team to create and manage tasks for technical issue resolution
    • Assist IT Project Manager during tech support calls and discussions with implementation, operations, and business teams
    • Monitor task progress, address issues, and communicate with stakeholders
    • Participate in daily stand-up meetings, contribute to backlog reviews, and analyse provider announcements.

    What we expect from you

    • Previous work experience in the IT field or a similar role.
    • Problem-solving skills to analyse and discuss potential solutions with the development team.
    • Team player attitude, interpersonal skills, excellent communication, and time management.
    • Proficiency in English.
    • If you are passionate about the tech world - we are the best match ever

    We offer

    We want people to thrive at Tribe - we believe that you do your best work when you feel your best. Everyone is different, that is why we provide flexible benefit packages tailored to your needs:

    • High performing teams . At Tribe we think outside the box, take ownership of what we do, aim high and deliver uncompromising quality. You will be surrounded by smart and high performing team with a collaborative mindset.
    • Health & Wellness . Health insurance package from the first day that you will join our team. Enjoyable daily lunches & Pizza fridays. Variety of healthy snacks, fresh fruits and drinks in the office. Sport activities.
    • Level up . We constantly explore the possibilities within our industry and in the technology we build. To keep your minds curious we offer: Tribe Learning Days - time freely spent on self-education; Internal & External trainings; Tribe Learning library stocked with tech books; Learning & Development budget for conferences, trainings, podcasts, online courses, professional certifications.
    • Work - life balance . To increase your productivity we are offering a hybrid work model - you are able to plan your work partly from the office or remotely from your home. You are able to combine your work & vacations, so be ready to plan workati ons. Extra days off for your health, shorter summer days and birthday day off.
    • Tribe Vibe & Culture . At tribe we foster a positive and fun working environment, which is called "tribe vibe". Even we work hard, we do not forget to party as well: be ready for legendary tribefest and winterfest parties, events for the tribe co mmunity every month, and regular team building.
    • Office & Environment . Open, creative and fun working environment in the brand new BLC2 business center with provided parking places. To relax your mind and body - table foosball, table tennis and massage chair. If you mostly work from home - we offer you a home office budget to make your workplace comfortable.

    Salary range for this position is 2052 - 2591 EUR /monthly gross. Salary proposal depends on your competences and seniority level.

    A few Tribe perks You can apply for this role by filling in the form below

    #J-18808-Ljbffr
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