Head of Operations - London, United Kingdom - ClearBank

Description

About us

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it's the catalyst that unlocks the potential to innovate. That's why our clients — financial institutions from fintech's and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.

But we wouldn't be ClearBank without our people. They're what powers our innovative technology and the reason we love what we do every day. We're a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we're together. It's our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients' success. Interested in joining us? Read on or visit our website for more information.

About you

You'll be joining the Risk & Compliance team as a Head of Operations and Tech Risk. Reporting to the Chief Risk and Compliance Officer, you'll be a part of a fast-growing business that is challenging the market and doing things differently.

In this 2nd Line risk leadership role, you'll be 'hands-on' and extensively experienced in engaging senior stakeholders, tactical operations, product and technology and have the ability to strategically prioritise and deliver in a fast-paced environment. You'll also be committed to delivering excellent interactions.

You'll also be responsible for leading a team of senior and experienced 2nd line risk colleagues, engaging with key ExCo members and their management teams providing support, input, and independent oversight of the management of the banks Operational, Product and Technology risk and control activities.

And you'll be joining the #14 fastest-growing tech company in the UK, according to Deloitte Fast 50.

You will be

• Defining the strategy and roadmap for the operational and technology risk team, aligning to the overall risk function and Bank wide objectives
• Providing senior direction and guidance in the development, implementation, and communication of operational, product and technology risk-related policies and standards
• Building and maintaining deep relationships with operational, product and technology leadership teams and collaborating with them to gain a good understanding of the posture to provide a view of the risks
• Pro-actively driving end-to-end risk remediation planning, resolution, and monitoring activities
• Gaining a detailed understanding of operational, product and technology strategies, to be able to articulate and assess the associated risks
• Providing challenge across operational, product and technology risks enabling business growth while maintaining related risks within appetite
• Overseeing controls and associated testing relating to operational, product and technology risks, assessing key controls and providing feedback to the respective functional leadership
• Leading the roll out of risk and control sprints across the operational, product and technology control frameworks
• Driving and monitoring operational, product and technology related RCSA's
• Leading the oversight of the Bank's operational resilience practices across the entirety of the 1st line
• Delivering on the production of management information and reporting for ExCo and board level committees and where required, regulatory presentations
• Staying aware of operational, product, technology current affairs

Requirements

What we are looking for

• Demonstrable leadership background, having led teams in a fast moving and constantly changing environment
• Extensive experience of 1st and/or 2nd Line risk leadership roles ideally in a banking/ fintech environment
• Full understanding of the 3 lines model and how this is implemented, how to assess its maturity and drive evolution as required
• Experienced in leading risk and control activities across multiple operating environments such as technology, operations, finance, people etc.
• Deep knowledge in emerging risk topics such as model risk, AI systems risk, digital assets and TPRM
• Proven track record in building and implementing risk tech including MS Suite, DevOps, GRC tooling etc
• Extensive leadership experience with an ability to set direction, motivate others to align to that direction and unblock issues as they arise
• Highly developed interpersonal skills and the ability to develop effective and trustworthy working relationships with senior stakeholders across the business
• Excellent communication skills, both written and verbal to be able to articulate complex requirements, at ExCo and Board Level
• Excellent problem solving and self-management skills to solve technical problems tactically and analytically
• Excellent prioritisation skills, with an ability to move between competing priorities concurrently, which can include differing complex topics

Benefits

About what we offer

• At ClearBank we have a flexible working philosophy, empowering our employees to manage their time in a way which allows them to meet both work and personal commitments, in partnership with their line manager
• Spacious and well-equipped new offices in London and Bristol
• 27 days annual leave per year, plus flexible bank holidays
• The option to work outside of the UK for up to 30 days per year
• Regular company-wide socials
• Take a couple of days per year to volunteer with your chosen charity to do something bigger than ClearBank
• Private healthcare through Healix and discounted Bupa dental cover, with employee healthy living perks and discounts through YuLife
• Enhanced family-friendly leave
• Plus, you'll have the opportunity to join an innovative team that's building a bank fit for the future

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company's commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share this with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit

By submitting your CV, you confirm that you can demonstrate you have the right to work in the UK. Regretfully we are not in a position to sponsor applicants for immigration purposes at the current time. By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.