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    Production Lead - London, United Kingdom - ICBC Standard Bank

    ICBC Standard Bank
    ICBC Standard Bank London, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Summary

    We are looking for a Business Support Technology Lead to join our Risk IT / Corporate IT team. This team supports businesses across Risk, Finance, Compliance and HR with a suite of applications.

    These applications are a combination of in-house and vendor technology. The team are responsible for developing these applications in line with stakeholder requirements those stakeholders primarily being the various businesses and IT who will drive functional
    enhancements alongside maintenance activities like IT Security.

    The team is also responsible for maintaining a stable and performant production environment, investigating issues and providing fixes where required in line with business priorities.

    Job Purpose
    The primary responsibility for this role is to lead the production support environment in Level 2 and ensure that management of daily queries, monitoring system performance, and providing cross-application support. The Candidate must understand the technical and functional intricacies of the suite of
    applications for Risk and Finance that they will be supporting, including the end-to-end business impacts.

    They will understand the interfaces to and from their respective systems such that they will be able to provide an accurate assessment of the current capabilities and limitations
    of the systems. They will understand the critical path of their batch and the associated
    downstream, upstream and business impacts.

    They will work closely with Level 3 application with other CTB Project and input and check the handover process to make sure any changes that needs to be implemented to production have passed the quality control.

    The successful candidate(s) will work closely with other staff, Level 3 Application team to ensure cross-system interfaces, collaboration and knowledge management are managed effectively and proactively.

    They will work across their respective application stack ensuring business needs are met in the most cost-effective manner. Seeking out continuous improvements and process efficiencies in working with IT areas to deliver/ contribute to outstanding customer service and a provide guidance on shift left mindset "Self Service" while ensuring high standards are upheld.

    Key Responsibilities
    Maintaining production stability & availability

  • You will ensure production break-fix and service improvement requirements take priority over change through effective stakeholder management and
    expectation setting.
  • You will ensure that the ICBCS Service Delivery problem, incident & change management processes are understood and followed.
  • You will actively manage any IT risks and vulnerabilities across the application stack.
  • You will take part in ensuring effective capacity management is being performed across all applications and underpinning platform technologies that
    support your applications.
  • You will contribute towards ensuring all batch SLA's/ OLA's are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along that path.
  • You will contribute towards ensuring appropriate Back-Ups & transaction logging are in-place for your applications
  • You will contribute towards ensuring that appropriate UAT environments are in existence and in line with the Production set-up
  • You will ensure appropriate regression testing capability is available and utilized with full engagement & awareness of upstream and downstream
    stakeholders, through the appropriate governance processes for all releases and their related lifecycle stages.
  • You will contribute to knowledge management across your applications and endeavor to update all architecture diagrams and documents, data flows and
    integrations, release and deployment are updated by Level 3.
  • You will ensure administration; disaster recovery documentation, user and/or training manuals are centrally stored and frequently reviewed.
  • You will ensure all fixes or known errors are maintained in the relevant knowledge.
  • You will ensure logical access management/security procedures and policies are followed.
  • You will ensure all BCP/ Crisis Management plans are understood.

    • Analytics, problem solving & reporting

  • You will focus your attention on the identification of incident root cause and service improvement
  • You will conduct proactive trending on a wide and diverse set of data points any potential incident or risk themes.
  • You will review current & recent problems to ensure the correct level of due diligence has bene handover over to Leve 3 to ensure no reoccurrence of the
    incident
  • You will ensure assigned problem records are kept up to date with clear & concise information explaining what current investigational steps are taking
    place with clear commitments on delivery.
  • You will ensure that data quality assurance standards are maintained and improved where possible to ensure meaningful Management Information can
    be produced for Senior Management.

    • Performance

  • You will have a curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience
    and quality.
  • You will manage your own workload proactively and understand escalation processes.
  • Your primary focus will be on driving incident reduction demonstrated through improved production stability.
  • You will adhere to all group standards / policies and procedures.

    • Servicing clients & team work

  • You will be fully supportive to other members or roles within the immediate and wider technology teams.
  • You will ensure strong peer to peer relationships within technology and the business by being proactive and understanding complexities, processes, challenges and priorities.

    • Important relationships

  • Strong relationships with application development (L3) teams and contribute towards early engagement, input, challenge and delivery of all change
    initiatives.
  • Maintain relationships with the wider risk and control functions to ensure that risks are understood, documented and mitigated with clear action plans.
  • Day-to-day relationships with teams from other business units to ensure strong collaboration, awareness, and unification of approach, book of work,
    challenges, best practice, etc.
  • Strong operational relationships with Infrastructure platform support to contribute towards continued stability and availability of production services.

    • Preferred Qualifications and Experience

  • Experience in Risk and Finance application support Lead Role
  • Preferred experience working in a function of Risk and Finance investment banking and understands the need for control in a banking environment
  • Business knowledge for Risk and Finance will be an advantageous
  • Evidence of progression and consistency in career to date.

    • Technical skills, exposure or awareness:

  • SQL, C#, .Net
  • Java, JavaScript, JSP/Servlets,
  • XML, SOAP, Web and Application Servers, HTML
  • Windows and platforms

    • Personal attributes

  • You will have a sense of urgency and be resilient, holding yourself and others to account on deliverables.
  • You will have a high level of integrity & live the Bank's business model based on trust and integrity as perceived by our stakeholders, especially our
    customers and complies with conduct standards/ expectations.
  • Your influencing skills will be strong and you will be comfortable at collaborating at all levels both within Technology and in the business.
  • You will be able to work under pressure and consistently deliver within tight timescales
  • You will be a good communicator and be able to present to all levels of the organization with a focus on stakeholder management and expectation
    setting.
  • You will understand the value in communication / transparency and why this is vital for this role within the context of the organization.
  • You will encourage the power of working together and appreciate the value in working as a cohesive team.
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