- Build and configure client hardware and software to be used at client sites
- Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all clients when on their sites
- Manage, monitor, and maintain server and workstation monitoring platform daily
- Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages
- Assist on Project work and Projects run from the Service Desk
- Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes
- Provide pre-sales support to clients and highlight sales opportunities to Account Manager
- To be a member of the out of hours on call team on a rota basis
- Good knowledge of firewall technologies & networking concepts
- Good working knowledge of IT hardware – Servers, Firewalls, switches, routers, PCs, mobile devices
- Proven experience working in an IT support environment covering several different technical areas
- Able to demonstrate good communication skills, written, over the phone and face to face
- At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar
- Full UK driving licence
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IT Support Engineer
5 days ago
RE Recruitment Cheltenham, United Kingdom**IT Support Engineer** · **Gloucestershire** · **£22,000-£28,000** · **Fantastic benefits** · Due to growth, I'm recruiting an IT support engineer to provide 1st line/2nd line support to clients in a business renowned for a fantastic culture and excellent career progression. · Y ...
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IT Support Engineer
3 days ago
CV Screen Cheltenham, United Kingdom**IT Support Technician · Cheltenham · Salary up to £30,000 + Benefits + Career Growth Opportunites** · CV Screen is recruiting for a IT Support Technician to join global company based in Cheltenham. · A salary of up to £30,000 + benefits is available. · This IT Support Technicia ...
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Technical Support Engineer
12 hours ago
Computer Futures Cheltenham, United Kingdom**Role - Support Engineer** · **Location - Cheltenham - Hybrid - 1 day a week office based** · **Salary £25k - £35k** · Are you looking to start a career within IT ? · Perhaps the role as a Product Support Engineer is exactly the type of role you are looking for within a company ...
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Technical Support Engineer
12 hours ago
i2i Recruitment Consultancy Gloucestershire, United Kingdom**Technical Support Engineer** · **Gloucester** · **£30,000 - £44,000 DoE** · **Requirements**: · - Knowledge with at least two of the following - PDH/SDH, GPON, Cellular/Wireless and LTE, IP Networks/Infrastructure. · - Familiar with the range of test equipment including optical ...
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Apprentice IT Support Engineer
1 week ago
Intequal Montpellier, United Kingdom**Vacancy Overview**: · Exciting opportunity to join a passionate, innovative and award winning technology company, the role isn't just about sitting on a helpdesk, as you soon as you're feeling comfortable the company are keen to expose apprentices to other parts of the business ...
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2nd Line IT Support Engineer
3 days ago
IMT Resourcing Solutions Cheltenham, United KingdomWe are recruiting for an experienced 2nd Line IT Support Engineer to join a well established MSP in Gloucestershire either on site or fully remotely. With continued growth plans in place there is plenty of scope for progression within the NOC. · What will you be doing as an 2nd L ...
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First Line Support Engineer
1 week ago
Careers Plus Cheltenham, United KingdomWe are working with one of our clients who are a successful MSP based in Cheltenham, they are looking for a 1st Line Support Engineer to join their team · **Main responsibilities**: · - Provide 1st line support to clients, agreed services and incidents · - Ensure the company's Su ...
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Second Line Support Engineer
5 days ago
Brite Recruitment Ltd Gloucestershire, United Kingdom**SECOND LINE SUPPORT ENGINEER** · **GLOUCESTERSHIRE · £28,000 - £35,000 DOE** · Our client in the Technology Industry, is looking for a Second Line Support Engineerto work in a busy and hardworking team, ensuring that infrastructure is efficient and pertain to a high standard. · ...
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IT Support Engineer 2nd Line
5 days ago
Commercial Limited Cheltenham, United KingdomAre you technically minded and looking for a new role within IT? · If so, we are looking for a IT Support Engineer (2nd Line) to join the team as part of an ambitious growth plan. · As a IT Support Engineer (2nd Line), you will provide escalated support both in-house to Commercia ...
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Technical Support Engineer
9 hours ago
Travail Employment Group Gloucester, United Kingdom Full timeTechnical Support Engineer · £33,000 to £44,000 per annum - Gloucester - Office Based - 24/7 Support (Week On-3 weeks Off) - Dynamic Environment - Pension · This opportunity at a well-established telecommunications and broadband company, that works with Military, Government, Tran ...
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Desktop Support Engineer
4 days ago
Sopra Steria Gloucester, United KingdomWe can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. · **What you will be doing**: · The Desktop Provision Service team build and deploy laptops ...
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IT Support Engineer
1 week ago
Simpson Judge Ltd Evesham, United KingdomIT Support Engineer · **Salary**: (£30,000 - £40,000) · Evesham · We are looking for a bright, motivated, capable IT / OT Infrastructure Engineer to join our multi-discipline team designing, building, deploying and maintaining these complex IT OT solutions as well as our own inte ...
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IT Support Engineer
1 day ago
Simpson Judge Ltd Evesham, United KingdomIT Support Engineer · **Salary**: (£30,000 - £40,000) · Evesham · We are looking for a bright, motivated, capable IT / OT Infrastructure Engineer to join our multi-discipline team designing, building, deploying and maintaining these complex IT OT solutions as well as our own inte ...
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Support Engineer
6 days ago
Universal Business Team Hereford, United Kingdom Full timeDescriptionWe are currently seeking an experienced 1st Line Technical Support Advisor to join an extremely reputable, family-run SME based in Hereford. As a 1st Line Technical Support Advisor, your primary responsibility is to provide prompt and efficient technical support to cus ...
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IT Support Engineer
1 week ago
The People Network Swindon, United KingdomIT Support Engineer - Swindon / Remote · - Basic salary up to £33,000 · - 5% Annual Bonus · - Flexible Working (2-3 days in the Swindon office per week) · - 25 Days Holiday + Bank Holidays · - Pension Scheme (6%) · - Medical Cover · - Gym Membership · - Training and development o ...
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Cloud Support Engineer
1 week ago
G B Solutions Cirencester, United Kingdom**Cloud Support Engineer · £50,000 + Benefits** · **Cirencester** · With over 15 years of experience bringing innovative technology to businesses, our client provides an exceptional level of service to their customers. Using proven technology to continuously challenge how best to ...
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Customer Support Engineer
1 day ago
WALLACE HIND SELECTION LIMITED Stratford-Upon-Avon, United Kingdom Full timeAre you an electrically savvy problem solver with a passion for technology? Based out of our state of the art modern and spacious offices in Warwickshire. You will have a knack for troubleshooting and an electrical background, we want you to join us as a Customer Support Engineer ...
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Toolroom Support Engineer
1 week ago
Green Folk recruitment Redditch, United Kingdom* Technical Support for Tool Room · - Full time, permanent position · - Salary circa £45,000 per annum · Tool Room Engineer · (Technical Support) · 7am · - 4:30pm Monday to Thursday and 7am - 12:30pm · Salary circa £45,000 per annum · Redditch · Our client is a leading precision ...
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Technical Support Engineer
9 hours ago
Euro Projects Recruitment Worcester, United Kingdom Full timeTechnical Support Engineer, £50K, Worcester, Worcestershire, and work from home · Technical Support Engineer jobs, Automotive Engineer jobs, Automotive Engineering jobs, Automation Engineer jobs, Powertrain Engineer jobs, Software Support Engineer jobs. · Lots of flexibility on ...
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Senior IT Support Engineer
3 days ago
Lynx Recruitment Ltd Herefordshire, United KingdomLynx are working with a market leading organisation who are seeking a Senior IT Support Engineer to join their team. · The Senior IT Support Engineer needs to be in a role that has direct reports or someone that is striving to that type of position. · **Essential Skills & Experie ...
2nd Line IT Support Engineer - Gloucestershire, United Kingdom - Excelerate
Description
Role: 2nd Line IT Support Engineer (Field Engineer)Role Type:
Permanent
The role of the 2nd Line IT Support Engineer is to provide onsite, workshop and remote IT
implementing projects delivered by our company.
Provide onsite IT support at client sites