Jobs
>
London

    Membership Engagement Manager - London, United Kingdom - Memberwise

    Memberwise
    Memberwise London, United Kingdom

    2 weeks ago

    Default job background
    Description

    Are you passionate about shaping membership experiences and keen to make an impactful difference at a leading medical college? MemberWise Jobs is supporting the Royal College of Surgeons of England to find a dynamic Membership Engagement Manager to drive the College's membership strategy. Your role includes developing compelling offers, optimizing communication, and fostering engagement across teams. Be part of their mission to empower members at every career stage

    Job summary

    This role sits within the overall Membership, Marketing and Communications Directorate, which has a clear focus on developing and implementing the College's membership strategy, shaping and strengthening engagement with members at every stage of their career and adding value to their professional lives.

    The Membership Engagement Manager will play a key role in implementing the College's membership strategy, including the development of relevant and compelling membership offers for each career stage, overseeing the planning, execution and effectiveness of all membership communications, and working across teams and departments to maximise member engagement opportunities.

    Specific duties and responsibilities

    1. Membership engagement

    • To work with the Director of Membership to develop and implement the 2021 – 2026 membership strategy.
    • To develop a compelling offer by career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition.
    • To develop the College offer for SAS surgeons.
    • To maintain a thorough and up to date cross-College understanding of services and activities and ensure these are being packaged and communicated in the most effective way.
    • To gain and maintain a thorough understanding of the RCS membership base and the issues affecting them and to advise and brief other College teams accordingly.
    • To work collaboratively with the Outreach and Events teams, as well as other teams within the directorate and within the wider College, providing advice and guidance where necessary to ensure they are maximising engagement opportunities and implementing them effectively.
    • To oversee the implementation of regular market research, including competitor analysis, to identify members/stakeholder needs, to support the rationale for the development of member products and services, and to liaise with and advise other College teams as appropriate.
    • To work with the Exams team to ensure that the journey from candidate to member is compelling and framed coherently for the candidate and implemented effectively in practice.

    2. Marketing and communications

    • To review and develop member communications including around membership renewals and the on-boarding of new members, and to ensure a high quality member experience.
    • To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship, remain relevant and up to date.
    • To ensure the performance of the membership communications function is monitored, adjusted and developed so that it continually provides a high standard of service to all relevant stakeholders, resulting in enhanced engagement levels and retention.
    • To work closely with the membership, web and IT teams to ensure there is a continual improvement in the information we hold about members and develop capabilities to use that information to develop products, services and strategic priorities in all areas of College activity.

    3. General

    • To manage and develop the Membership Engagement Assistant (post currently vacant)
    • To ensure that all UK and international members as well as FDS are fully represented in all strands of work
    • To prepare papers and write minutes as required.
    • To represent the College at events and exhibitions, building networking opportunities and business partnerships.
    • To undertake other reasonable duties appropriate to the grade, as required by the Director of Membership.

    This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works.

    Person specification:

    Qualifications

    Essential

    • Graduate
    • Candidates without a degree or equivalent qualification, but with a proven successful and sustained track record as outlined in experience below may also be considered

    Desirable


    • CIM/IDM professional qualification or equivalent marketing qualification (desirable)

    Experience and skills

    Essential

    • A minimum of four years proven and demonstrable achievement in a membership marketing role.
    • Experience leading multi-channel marketing and engagement campaigns
    • Knowledge of monitoring metrics through using data, statistics, analytics and insight to inform and evaluate activities effectively
    • Experience of segmentation and targeting within a customer base
    • Best practice expertise in: email marketing; brand, writing engaging and impactful copy for a range of channels; social media and CRM
    • Excellent organisational skills, methodical approach to planning and attention to detail
    • Excellent written and proof-reading skills
    • Ability to use own initiative and prioritise workload and manage own and other conflicting priorities while meeting deadlines

    Desirable

    • Experience line managing or supporting others
    • Experience of working with people at all levels of an organisation including senior staff and board members/ trustees
    • Budget management
    • Knowledge of Microsoft Dynamics and Power BI and CMS systems
    • Developing new business, markets and partnerships

    Please submit a CV and cover letter (paying particular attention to the person specification) detailing your suitability for the role.

    #J-18808-Ljbffr
  • Gordon Yates Limited

    Engagement Manager

    1 week ago

    Gordon Yates Limited London, United Kingdom

    * Have relevant experience within a similar position. · - An ability to plan out and shape the daily activities in a structured way... · - Stakeholder and external partner engagement and communication experience. · Engagement Manager · We are seeking an individual who is a confid ...

  • Prospect Us

    Employer Engagement Manager

    1 day ago

    Prospect Us London, United Kingdom

    Prospectus is delighted to be working with one of London's leading universities in their search for a full time Employment Engagement Manager on a 5 month contract, to enhance the employability of students and graduates, ensuring the university is a top-tiertarget institution for ...

  • Reed in Partnership

    Employer Engagement Manager

    1 week ago

    Reed in Partnership London, United Kingdom

    **About us** · **The role** · An Engagement Manager will work towards strict targets and guidelines in accordance with the programme obligations and Reed in Partnership process. This is not an exhaustive list, and an Engagement Manager will be expected to carry out any other duti ...

  • HCA Healthcare UK

    Change Management Engagement

    2 days ago

    HCA Healthcare UK London, United Kingdom

    **Head of Change Management Engagement and Communication Specialist** · **Location**: 1 London Bridge with frequent visits to other HCA sites · **Contract Type**: Fixed Term Contract - Provisional End Date October 2025 · **Reporting to**: EHR Programme Director · Are you ready to ...

  • Picture More

    Business Engagement Manager

    1 week ago

    Picture More London, United Kingdom

    **Business Engagement Manager - Permanent London** · Business Engagement Manager, you will represent both the Project Management Office and the Information Technology department as the Information Technology liaison with the firm's various business units. · Act as the primary con ...

  • Parkinson's UK

    Supporter Engagement Manager

    1 week ago

    Parkinson's UK London, United Kingdom

    We're looking for a driven Supporter Engagement Manager to join our team. You will be joining a dedicated team and an organisation that is committed to building and growing a powerful movement of people to transform the experience of people living with Parkinson's. A big part of ...

  • eFinancialCareers

    Client Engagement Manager

    20 hours ago

    eFinancialCareers London, United Kingdom

    Lead the development and delivery of innovative proposals, combining domain expertise, change and production capability, and automation services · - Think and act critically to ensure relevance of services to meet changing client and industry needs · - Elicit client feedback and ...

  • Gordon Yates Limited

    Events and Engagement Manager

    1 week ago

    Gordon Yates Limited London, United Kingdom

    * Have relevant experience within a similar position. · - An ability to plan out and shape the daily activities in a structured way... · - Stakeholder and external partner engagement and communication experience. · Events and Engagement Manager · We are seeking an individual who ...

  • The Graduate Project

    Client Engagement Manager

    1 week ago

    The Graduate Project London, United Kingdom

    **Main responsibilities**: · - Manages the clinic-based client service operations, and act as the first point of contact. · - Develop and implements processes and procedures to improve client service operational efficiency and revenue forecasting accuracy through accurate sales p ...

  • Arthur

    Employee Engagement Manager

    5 days ago

    Arthur London, United Kingdom

    Role: Employee Engagement Manager · Working Model: Hybrid · Location: EC3A · Role type: Permanent · An exciting opportunity to be a part of the Internal Communications team for a global and dynamic insurance group. · The Employee Engagement Manager will be working on group wide, ...

  • Fill My Vacancy

    Community Engagement Manager

    1 day ago

    Fill My Vacancy London, United Kingdom

    Details · Our client is seeking a Community Engagement Manager to maintain engagement with their Community of more than 15,200 young leaders (Ambassadors) who are affecting positive change from every country in the world and a huge range of backgrounds; from socialentrepreneurs t ...

  • eFinancialCareers

    Client Engagement Manager

    1 week ago

    eFinancialCareers London, United Kingdom

    ** · Job Description · - Lead the development and delivery of innovative proposals, combining domain expertise, change and production capability, and automation services · - Think and act critically to ensure relevance of services to meet changing client and industry needs · - El ...

  • eFinancialCareers

    Architecture Engagement Manager

    1 week ago

    eFinancialCareers London, United Kingdom

    **Key Responsibilities**: · The role will include, but not limited to the following: · - Synthesize a broad portfolio of diverse technical demand into a consolidated executable plan and determine the milestones, dependencies, risks, issues, and assumptions for meeting that demand ...

  • Hire Ground Ltd

    Member Engagement Manager

    20 hours ago

    Hire Ground Ltd London, United Kingdom

    _**Member Engagement Manager - Manufacturing Technology - Hybrid / Field Based / Nationwide - £38k to £45k + Benefits**_ · A professional membership organisation is looking for a Member Engagement Manager to join their team. This person will be responsible for visiting its corpor ...

  • EMR

    Employee Engagement Manager

    1 week ago

    EMR London, United Kingdom

    Largest insurance business in UK/ EU are expanding their communications team and hiring for a **Employee Engagement Manager**, based in London. · The organisation prides itself on being employee owned & boasts a culture of trust and empowerment. They are fast expanding globally, ...

  • Stonewall

    Supporter Engagement Manager

    1 day ago

    Stonewall London, United Kingdom

    Stonewall is a human rights charity. We stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be themselves and we can live our lives to the full. · Over the last 30 years, we have helped c ...

  • FOX MORRIS GROUP LTD

    Partner Engagement Manager

    1 day ago

    FOX MORRIS GROUP LTD Southwark, United Kingdom

    Partner Engagement Manager - (SE1) · We are looking for a Partner Engagement Manager you will be based at: SE1 · We are currently working with to help recruit for a Partner Engagement Manager, · Your Role: · - Secure sponsorship for marketing campaigns and events. · - Work with H ...

  • Charity People

    Supporter Engagement and Development Manager

    20 hours ago

    Charity People London, United Kingdom

    **Supporter Engagement and Development Manager** · **12 Month Contract** · **Animal Welfare Charity** · **£52,000** · **Based in London with Hybrid working offered** · Charity People are delighted to be partnering with an animal welfare charity to recruit a Supporter Engagement a ...

  • ITV Jobs

    Head of Talent Management and Engagement

    1 week ago

    ITV Jobs London, United Kingdom

    **Head of Talent Management and Engagement** · **Permanent** · **Location: London, with flexible and hybrid working options (approx 2-3 days required in the office per week)** · **Closing date: Friday 13th January 2023** · **Why you should join us** · We connect with millions of ...

  • Prospect Us

    Health Systems Engagement Manager

    1 week ago

    Prospect Us London, United Kingdom

    Prospectus is delighted to be supporting a leading national health charity who campaign, fund, research and support those living with diabetes. They fund critical research, which has led to life-changing discoveries - like the first insulin pen and programmesto put type 2 diabete ...