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    service desk administrator - London, United Kingdom - Fluidech

    Fluidech
    Fluidech London, United Kingdom

    2 weeks ago

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    comPOSITION:
    SERVICE DESK ADMINISTRATOR (


    ONSITE:

    UNITED KINGDOM)COMPANY PROFILEFluidech is a technology consulting and managed services specialised on infrastructure (cloud & on-premise), automation (DevOps and RPA) and cyber security.

    The word 'fluidech' was coined as combination of 'fluid' & 'technology' from our approach & perspective. We enable businesses to embrace Biz-Tech alignment with a value-centric approach to technology.

    We started in 2014 with primary objective to design truly business aligned IT solutions and deliver truly customer oriented IT services.

    What started as a consulting firm grew to fulfil demand of delivering our ideas through effective services and efficient support.

    Fluidech thus soon emerged as one of the fastest growing preferred technology services provider of choice with 100 plus happy and successful customers across diverse verticals and segments.

    The team brings together the right combination of technology expertise and business domain experience, thus now riding on a 97% customer satisfaction score and improving by the day.


    JOB RESPONSIBILITIES:


    Serve as the primary point of contact for all IT-related queries in the Reading office, identifying and resolving hardware, software, and network issues.

    Help to resolve all other IT tickets assigned from the IT ticketing system, ensuring prompt and effective solutions to a wide range of IT concerns.

    Direct and administer IT projects, working with different teams to ensure their successful completion within the stipulated timelines and budgets.

    Oversee the office's IT assets meticulously, making sure all hardware are catalogued, maintained, and kept current.
    Support the IT Manager with diverse tasks as necessary, contributing to the broader IT strategy and operational efficiency.


    CANDIDATE REQUIREMENTS:
    Possess 3-5 years of experience in a role supporting end users, showcasing a solid history of resolving IT issues.
    Holding certifications or degrees in Information Technology, Computer Science, or a related discipline will be considered a plus.
    Experience with OKTA, Office 365, Kandji, Intune, and practices in Asset Management is required.
    Demonstrated ability to troubleshoot effectively, with a knack for quickly diagnosing and rectifying technical problems.
    Excellent communication skills, capable of breaking down complex technical details for a non-technical audience.
    Competent in handling multiple tasks at once, with an emphasis on effective prioritization and time management.


    COMPENSATION:
    As per industry standards.
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