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    CSM Manager - London, United Kingdom - Anecdote

    Anecdote
    Anecdote London, United Kingdom

    6 days ago

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    Description

    To apply for this role you need to have at least 1 years' direct experience as a Customer Success Manager.

    If you've led a team and have worked in SaaS that's a bonus.
    Anecdote is seeking a Customer Success Manager to join our highly experienced and global team.

    As an early member of our company, you'll have a disproportionate impact on accelerating our mission of transforming customer experiences worldwide.

    Anecdote brings all your customer feedback together - from app reviews and support chats to surveys and social media - for super easy analysis in one dashboard.

    Our AI-engine then analyzes and extracts actionable insights, empowering team's from companies like Grubhub, Calo, Ruggable and Uber so they can deliver a better, more real-time customer experience that drives sustainable growth.

    Partnered with AWS, OpenAI, NVIDIA

    We're a remote-first company with around 11 people from 9 different nationalities, united by our passion for innovation and a culture of kindness.

    We love to ship fast

    Ability to take ownership and ship experiments quickly
    Excellent collaboration in a remote-first environment
    Someone who can learn how to use tools and software to augment growth

    We're seeking a versatile and intelligent generalist who can hit the ground running from day one, effortlessly moving between various growth projects, and taking charge of reporting, design, strategy, and marketing.


    Build From The Ground Up:
    You'll be hands-on in creating our customer success strategy, working closely with the company's founders. This is your chance to shape how we support our customers from the very start.
    This means deciding on the key performance indicators (KPIs) we'll track to ensure we're always improving.

    Instead, you'll work closely with our sales, marketing, and business development teams to make sure our approach to customer success is aligned with our broader company goals.


    Lead Process Improvements:
    You'll take charge of operational meetings, focusing on enhancing our processes around customer renewals, billing, and contract management. Competitive salary & equity package.
    Personalised growth plan with access to our networks
    Fully remote work with flexibility to meet up monthly in London.

    Join our global team (including 30%+ former founders from top companies) and make a significant impact in accelerating better customer experiences worldwide.

    A high 2:1 in their Bachelors degree (3.Evidence of previous work experience in growth or start-ups (at least 1 year).

    A proven record growing and owning projects

    Please send your CV & a short 100 word intro describing your customer success experience, indicating why you think you're a good fit for the role.

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