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    CSM Manager - London, United Kingdom - OneID®

    OneID®
    OneID® London, United Kingdom

    1 week ago

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    Description
    Job Description At OneID, we are empowering everyone to control their online identity. Our digital identity solution allows people in the UK to simply prove who they are online.

    We are building a diverse team to make a positive impact on society, by simplifying and securing peoples digital lives.

    We value our people and the unique perspectives they each bring.

    If you want to make a difference and use digital identity to improve society, we want to hear from you.

    Role Details

    You will be the primary client contact for existing clients in OneID, developing and accelerating that business by ensuring their adoption of OneID provides maximum benefit to those clients.

    This will be achieved through building relationships, collaboratively working on the customer experience and pro-actively spotting and resolving issues. Working alongside the product and development teams to ensure the product meets the customer needs.

    The right candidate will have experience working with clients to help transform their business process, improve user experience, implement solutions and monitor performance.

    You will have proven experience building rapport and relationships with customers, implementing successful solutions and improving customer satisfaction.

    You will be a collaborative, pro-active and curious member of our growing team, identifying and developing our relationships with clients, owning, and leading these within OneID, helping clients successfully implement OneID, unlocking their growth and ours.

    Duties and Responsibilities

    Build relationships with new and existing customer contacts.
    Work collaboratively with existing customers to help ensure they see how OneID could improve their customer's experience.
    Manage customers through their engagement with OneID from first contact, through testing, implementation and into live.
    Ensure successful adoption of OneID, taking the lead for OneID to improve journey success rates.

    Regularly engage with our strategic customers to ensure continuous success, through user journey optimisation, sales enablement, account planning and joint marketing.

    What we are looking for in you

    You are a creative thinker who knows how to determine customer's needs, putting together solutions and carrying them through to implementation
    You are a clear, succinct communicator; using your customer's language, you'll help them clearly understand the value OneID brings to them and their customers and how to articulate this themselves
    You are structured in your approach but flexible and agile enough to adapt to change and seize opportunities, take the initiative and figuring things out
    You have the right mix of business acumen and technical understanding to demonstrate and speak to how OneID delivers success
    You are an empathetic listener; you listen more than you talk, and you ensure that you truly understand our clients
    You love to collaborate and win as a team; embodying our culture with clients, our team and stakeholders alike

    Qualification & Experience
    Minimum Requirements

    ~7+ years of customer support, with some experience of pre-sales solutioning and solution design, especially in SaaS
    ~ Consistent track record of helping customers be successful and become advocates

    Preferred Requirements

    Experience in sales environments as well as customer support environments
    Ability to work in a fast-paced, team environment

    Benefits

    ~25 days holiday plus bank holidays
    ~ Flexible Working
    ~ Private Healthcare
    ~ Life Insurance
    ~ Enhanced Maternity & Paternity policy
    ~ Employee Share Option Scheme
    ~ Flexible Workspace Membership

    The salary for the position is up to £60,000 pa

    By joining us you will be joining a small team of bright, passionate, and enthusiastic people working to change the future.

    OneID, is an equal opportunities employer, and we cherish diversity and inclusion. We are passionate about respecting all individuals irrespective of their gender, background, race, religion, or orientation. OneID, is a disability confident employer, accredited by the Living Wage Foundation and a proud B Corp.
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