Customer Service Representative - London, United Kingdom - The Skin Diary

The Skin Diary London, United Kingdom

6 days ago

Description

Customer Service Representative

About Us : The Skin Diary is a rapidly growing startup within the medical-grade skincare industry. Our mission is centered around promoting proaging through our innovative product offerings. We are committed to providing an exceptional customer/patient experience and take pride in our 95% retention rates.

At The Skin Diary, we believe in delivering a white-glove, personalised service to each of our customers, ensuring their skincare journey is not only effective but also enjoyable.

Position Overview: We are seeking a dedicated and enthusiastic all rounder Customer Service Representative to join our team. As the primary point of contact for our valued customers and manufacturing team, you will play a crucial role in maintaining our exceptional standard of service and fostering strong relationships with our customers

Responsibilities:

Provide exceptional customer support via phone, email, and chat channels, addressing inquiries, resolving issues
Process orders, returns, and exchanges efficiently and accurately, ensuring a seamless purchasing experience for customers
Work with our suppliers to ensure ordering process is seamless and resolving any issues quickly
Collaborate closely with the sales and marketing teams to stay informed about product updates, and upcoming launches
Maintain detailed notes of customer interactions and feedback, identifying trends and opportunities for improvement
Act as a brand ambassador for The Skin Diary, embodying our values and commitment to excellence in every customer interaction
Continuously seek ways to enhance the customer experience, contributing ideas and insights to optimise processes and procedures

Requirements:

Prior experience in a customer service role, preferably within the skincare or medical industry.
Strong communication skills, both written and verbal, with a passion for providing exceptional service.
Empathetic with the ability to effectively resolve customer concerns and diffuse challenging situations.
Detail-oriented with excellent organisational skills, capable of managing multiple tasks and priorities in a fast-paced environment.
Tech-savvy, comfortable using our software, email platforms, and other digital tools to support customer interactions.
Proactive and self-motivated, with a willingness to learn and adapt in a dynamic startup environment.
A genuine interest in skincare and beauty trends, with a desire to educate and empower customers in their skincare journey.
Experience working with supply chain on orders and resolving issues

Benefits:

Competitive salary commensurate with experience.
Flexible work schedule with a hybrid remote and in-office model.
Opportunity for growth and advancement within a rapidly expanding startup.

If you are passionate about skincare and dedicated to delivering exceptional customer experiences, we invite you to join our team at The Skin Diary.

Customer Service Representative

6 days ago

Central Junk Ltd London, United Kingdom

We are currently hiring a Customer Service Representative to join our team and provide exceptional service to our valued customers. As a Customer Service Representative, you will be the main point of contact for customers, assisting them with inquiries, scheduling services, and r ...
Customer Service Representative

5 days ago

Jane Atelier London, United Kingdom

Jane is a truly British brand, the womenswear label formerly known as Goat Fashion began life as a cashmere range for the fashion cognoscenti and has since developed into a full ready-to-wear collection. · We're looking for a Full-time Customer Service Representative to join our ...
Customer Service Representative

1 day ago

Abacus Marketing London, United Kingdom

**Customer Service Representative** · - Customer Service Representative Duties:_ · - Assist customers with inquiries, concerns, and requests in a professional and timely manner · - Handle and resolve customer complaints or issues with empathy and patience · - Maintain accurate cu ...
Customer Service Representative

1 week ago

Relay Group Limited London, United Kingdom

**Customer Service Representative** · As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and building strong relationships. · **Duties**: · - Provide exceptional customer service to clients in person · Answer customer inquiries an ...
Guest Services Representative

14 hours ago

Language Recruitment Services Ltd London, United Kingdom

**Guest Services Representative** · **Salary: £25,000 per annum** · **Permanent · - Day shift** · **Location: Central London - Stunning Building** · **Ref: SM0202410** · ? · Our client, an international property company based in central London is currently recruiting for a **Fron ...
Customer Service Representative

6 days ago

TTEC London, United Kingdom

Customer Service Representative - Remote in UK · Bringing smiles is what we do at TTECfor you and the customer. As a **Customer Service Representative - Remote in the United Kingdom**, you'll be a part of creating and delivering amazing customer experiences while you also #Experi ...
Customer Service Representative

1 week ago

Aaron Wallis Sales Recruitment London, United Kingdom

Customer Service Representative - £30,000 plus bonuses · This company is very well known within their industry selling state of the art solutions. They're now looking for a Customer Service Representative to join their growing team based in their Fulham office. This role holds hu ...
Customer Services Representative

5 days ago

Unilabs Ltd London, United Kingdom

**Main Purpose of Role** · - "Walk in our customer's shoes" - be the customer's champion and representative within the business · - Be the first point of contact for customer enquiries · - Provide telephone and administrative support for customers enquiries · - Liaise with operat ...
Customer Service Representative

1 week ago

Confero London, United Kingdom

**Job Title**: Customer Service Representative · **Location**: Colindale (Office based) · **Start Date**:ASAP · **Salary**: £9.50 per hour - 3 salary reviews in the first year · **Permanent role with excellent progression opportunities** · **About Us** · Established in 2001, Conf ...
Customer Services Representative

14 hours ago

IMC Locums London, United Kingdom

Customer Service Representative · Private Laboratory and Diagnostic services · Central London - Euston · Main Purpse of Role · Walk in our customer shoes · Our client is is looking for people with excellent customer service skills to be the champion and representative within thei ...
Customer Service Representative

1 day ago

Global 1st Line London, United Kingdom

Join Our Team as a Customer Service Representative: Where Ambition, Drive, Teamwork, and Competition Thrive, here in London · Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Customer Service Represe ...
Customer Service Representative

1 week ago

HSBC London, United Kingdom

Some careers grow faster than others. · If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new dir ...
Customer Service Representative

14 hours ago

Alonuko London, United Kingdom

**Customer Service Representative** · **About the role** · As a Customer Service Representative, you will be representing Alonuko to potential and current clients. You will be hosting bridal consultations, fittings and you will be our clients main point of contact throughout thei ...
Customer Service Representative

4 days ago

CSP London, United Kingdom

We are hiring a Customer Service Representative. You will also be asked to process orders, modifications, and make sales. · **Responsibilities**: · - Maintaining a positive, empathetic and professional attitude toward customers at all times. · - Responding promptly to customer in ...
People Services Representative

14 hours ago

Deliveroo London, United Kingdom

**About the role** · We're looking for a new People Services Senior Representative to join our People Team, reporting to our People Services Team Lead. · Your role will never be the same day to day -there will be fast turnarounds and new initiatives to add your personal touch to ...
Customer Service Representative

5 days ago

Relay Group Ltd London, United Kingdom

We are searching for a proactive and customer-oriented individual to join our team as a Customer Sales Representative. This role is crucial in providing exceptional service and driving sales growth. · **Duties**: · - Provide exceptional customer service to clients in person · - E ...
Customer Service Representative

1 week ago

Arthur Edward London, United Kingdom

**Customer Service Representative | London | £26-30,000** · Do you enjoy helping people to **find solutions** and **resolve problems**? · Are you passionate about the **customer experience **and **all things beauty**? · This is a fabulous opportunity for a **Customer Service prof ...
Customer Service Representative

14 hours ago

Switch Advisors Grp London, United Kingdom

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any ...
Customer Service Representative

3 days ago

JMC Aviation London, United Kingdom

Customer Service Representative- JMC are working with a leading Aviation Organisation based at Stansted Airport, due to continued growth they are now looking to recruit a Customer Service Representative to join their expanding team.- This is a Permanent Position based in Stansted ...
Customer Service Representative

3 days ago

Relay Group Limited London, United Kingdom

We are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their overall satisfaction with our prod ...