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    Customer Services Representative - London, United Kingdom - Shenley Recruitment

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    CUSTOMER SERVICES REPRESENTATIVELocation:
    London SW6Salary: £26,000 to £27,000 p.a.

    Mondays work from home 09:00 – 5:30Tuesday – Thursday we work from our offices 9:00 – 5:30 with 1 hour lunchHalf day on Fridays (1:00 – 5:30) and a half day on a weekend (work from home)Our client is a highly successful, well-established organisation within over 10 year's expertise within the luxury competition market, with a £10m revenue turnover.

    They are looking for a Customer Services Representative to join their team.


    Duties include:
    - * Answering incoming calls and emails. * Responding customer queries within 24-48 hours. * Recording customer complaints, ensuring that they are dealt with in a timely manner. * Voiding tickets where necessary. * Dealing with customer refunds and manual payments. * Updating customer details on the company's database. * Assisting customers on how to play. * Resetting customer passwords. * Uploading game credit. * Login to the online chat.


    Experience required:

    • Online customer services experience
    • Excellent telephone manner.
    • Able to work on own initiative


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